Insight Processing

In 2006, Insight Processing identified a need to assist the finance professional in improving the overall profitability of their mortgage finance broking business. Like most financial transactions, mortgage finance is often a complex process, requiring regular contact with both the borrower client and the lender.

Removing the back office headache, client follow up, gathering outstanding documents and keeping the borrower client and broker informed electronically and personally throughout the process eliminates a time-consuming business task. This takes pressure from all parties by an administration professional who is entirely conversant with lender procedures and understands the demands of the finance professional.

Why Outsource?

Enhance Efficiency

Build a specialist team in your practice. Focus on high-impact work while we handle the processing.

Boost Profitability

Delegating back-office work can streamline operations, reduce costs, and enhance client satisfaction.

Save Time

Free up your time for revenue-generating activities. Outsource the top 5 time-consuming tasks.

Experience Counts

Since 2006, our 100% Australian-based team has been supporting brokers with deep local lending knowledge.

A Cost Effective Business Solution

When one assesses how much time is taken in the processing side of a loan transaction versus the interview and advice side, we can demonstrate that the “hourly chargeable rate” of the broker is 2 to 3 times higher if they focus on advice.

Put simply, the cost of our processing centre is far less than the cost of the broker or their admin team. Even better, the efficiency through Insight Processing is far greater, leading to a very happy borrower client.

Our Services & Pricing

Submission Service

A$50 - A$200

Most popular: Data Entry & Submission ($220)

Doc collection
Servicing data entry
Urgent submission options

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Popular

Loan Processing

A$75 - A$290

From receipt of submission to settlement

Land and Construction
Top-ups / Increases
Commercial applications
Equipment finance

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Admin Support

A$280 - A$1000

Project based & ongoing support

Custom admin packages
Outside scope of processing
Loan tracking support

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What Our Clients Say

"Shannon's thorough knowledge of Banking products and processes, along with her attention to detail helps see our client's loans approved and settled in a timely manner. I feel confident in the knowledge that my lending files are being actioned correctly."
— Stephen, Mortgage Broker (Sydney) With Insight for 8 years

"I have been extremely happy with Vicki and Insight Processing. Having her behind the scenes chasing up documents and checking on settlements saves me a lot of time and worry on every loan I submit, which also allows me to focus on converting more of my leads. It's a win win."
— Peter, Mortgage Broker (Victoria) With Insight for 4 years

Frequently Asked Questions

What are your fees?

We offer a very competitive fee structure offering processing only or the full service, including Full Submission. Contact us to discuss your requirements so that we may tailor a programme to meet your business needs.

Will I deal with one processor or several?

We match you and your files with a particular processor, and that processor will be your contact. Continuity is essential, and we always strive to meet your expectations.

Is it faster to use Insight to get deals settled?

Yes. Due to the volume being processed, we have developed unique relationships with lenders. They know our staff, and we meet with the lenders regularly to explore ways to improve the shared process.

What lenders do you deal with?

We process deals with all lenders.

Do I still contact my client throughout the process?

This will be your call whether you want to make the client contact. In our experience, your client is only too happy to be in direct contact with us.

Overview